Frequently Asked Questions

• What are the shipping costs?

  Orders of $500 or more qualify for free shipping.
  For orders below $500, a $35 flat-rate shipping fee applies.
  If you choose a premium shipping service, any extra charges will be clearly shown on the product page and again in your cart before you check out.

• How can I avoid shipping surcharges?

  You can skip additional surcharges by placing an order of $500 or more or by purchasing at least three items in one order.

• When will my order arrive?

  We process orders within 3–5 business days.
  Once shipped, most packages arrive within 7–10 days, though delivery may take up to 21 days depending on your location and the carrier’s schedule.
  Orders are shipped only after payment has been fully processed.

• How do I track my shipment?

  When your order ships, you’ll receive a tracking number.
  You can use it with your local postal service—online or by phone—to follow your package’s progress.

• Can I cancel my order?

  Yes. If your order hasn’t been shipped yet, you may cancel it at no charge.
  Just reach out to our support team and we’ll take care of it.

• When will I receive my refund after cancellation?

  Refunds are issued within 5 business days after we receive and inspect the returned items.
  Please note that we cannot provide refunds, replacements, or returns for issues outside our control—for example, if a carrier marks a package as delivered but it was left unattended.
  If you’re unsure how your situation applies, our customer service team can guide you.

• What if I’m not satisfied with my purchase?

  We offer a 30‑day return policy on all products and services.
  Some returns may be subject to a 30% restocking fee.
  To start a return or request more information, contact us at info@vitalcorehealthsolution.com or +1 855 916 8132

• Is it safe to shop online with you?

  Yes. Our site is scanned daily by McAfee to detect and prevent security risks.
  All sensitive information—such as payment and contact details—is protected with 256‑bit encryption and secured by a GeoTrust SSL certificate.

• What is the typical processing and delivery timeframe?

  Processing takes 3–5 business days, and most orders arrive 7–10 days after they ship.

• Which currency is displayed on the site?

  All prices are listed in U.S. dollars.

• What payment methods are accepted?

  We accept Visa, Mastercard, Discover, and paper checks.
  Check payments require additional bank processing time, which may delay your order by 5–7 business days.